If we get notified by one of our upstream providers that your IP has a virus or worm behind it, we will notify you and deactivate your service. You will need to contact us when all of your machines have been cleaned and are no longer infected. You will want to make sure that your router is secured and that it could not be a third party behind your router that is causing the problem. We will then re-activate service. You want to make sure that you are running active anti-virus and anti-spyware protection on all of your computers. If you are not able to determine which machine has the problem you may want to take them to Best Buy or another retailer to have them check your systems. If we get a subsequent notice, you will be notified again that you have an infected computer on your network, your account will be suspended a second time. There will be a reactivation fee of $39.95.
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