Yes and no. As our service should work with any and all makes and models of routers and computers, at least one of these devices needs to be present for us to support other equipment. This means that if you are having issues with a gaming system, SmartTV or other device that utilizes an internet connection, you MUST have either a router or computer connected to the same connection, so that we can diagnose any problems you may have. You also must use your gaming system or smartTV behind your router. Either via WiFi or via Ethernet.
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