Wireless in apartment complexes is a difficult and challenging wireless environment due to so many wireless devices operating in an unlicensed frequency creating wireless interference. But we know and are sure you do as well how important solid Internet service is for your life and for your school work. You are spending a lot of money for your education and you want to make sure that your router and your wireless are not your bottlenecks. That is why we recommend that you get one of the best routers available (see information on Routers below)
Here are two good articles that talk about that and how to determine whether a problem is with your ISP (Dojo Networks), your router or a wireless issue and how to deal with the wireless issues:
Another reason that you can see slowdowns on your wireless network (not your ISP) during peak/busy periods is that there is a lot more interference from other nearby users and devices also using wireless at those same times. So by using some of the tips from the articles above to optimize your wireless network, you can mitigate those issues.
Obviously plugging in wired to your router or your Ethernet port will provide the best connectivity, but we are aware that this is not always an option.
Please make sure you have at a minimum an 802.11ac dual-band WiFi router. And we highly recommend that you connect to the 5Ghz SSID. 5Ghz will work better than 2.4Ghz in apartment buildings due to the amount of interference on the 2.4Ghz frequency.
If after testing directly plugged into the Ethernet port you are seeing problems and issues we want to make sure you contact our support team at firstname.lastname@example.org or (814) 308-0817 and select the option for Internet support so that we can help identify and resolve the issue.